Faqs

The HP PAYS team will notify you if your HP Print At Your Service printer stops sending information to the HP cloud via web services.

Yes, for web services to read and submit your printer’s page counts and supply levels to the HP Cloud, the HP PAYS printer must be connected to your office network (wired or wireless). Without [...]

There are a few easy steps required for you to enable web services on your HP Print At Your Service printer(s). You will receive the setup instructions as part of your PAYS welcome communication.

HP web services are highly secure. They use encrypted data transfer methods with the same high-grade secure technology that HP uses for large-scale direct managed print services (MPS) customers [...]

Web services must be enabled on all HP Print At Your Service printers as quickly as possible to ensure HP can automatically ship supplies to you. Simply follow the easy configuration steps in [...]

In order to provide you with automated supplies shipments, HP uses web services to track the number of printed pages and ink and toner levels. Web services send the encrypted information to the [...]

Your monthly PAYS payment will be paid via direct debit to our Financial Partner.

Please contact your HP Print At Your Service Financial Partner.

Your first HP PAYS payment is typically due on the first or the fifteenth day of the month following the acceptance date of the agreement. However, there can be variations to that depending on [...]

In many cases, HP PAYS credit approval happens within minutes, however in some cases it can take up to 48 hours.  

All Limited Companies and Charities are eligible for an HP PAYS agreement, subject to credit approval.

Service levels and response times for HP Print At Your Service may vary depending on your geographic location. Service will be delivered based on the customer location specified in the initial [...]

Yes, necessary repair parts and long-life consumables are all included in your PAYS plan.

Please call the  HP PAYS team on 0207 6608 485

Your HP PAYS plan includes remote and onsite service (as required). Service features include: onsite hardware support by a trained HP print technician, replacement parts and materials, plus [...]

HP will send replacement cartridges as you need them. When your Print At Your Service printer is connected to your office network with internet access and web services enabled, your printer [...]

At the end of your HP Print At Your Service  plan, you return the HP device and have the option to start a new HP PAYS Print plan with a new HP device.

Once you receive your HP PAYS printer, it must be connected to the office network (with Internet access). In addition you need to enable web services on the printer right away to ensure you [...]

Yes, you can cancel your page plan with no penalty. The cancellation will become effective on your annual anniversary date. The cancellation of your page plan will terminate the supplies and [...]

Yes, you can make adjustments to your page plan based on your print history or expected print needs. Adjustments to your PAYS page plan will become effective on your annual anniversary date and [...]

Your HP Print At Your Service page plan will automatically renew on your anniversary date for a maximum of five years unless adjusted or canceled by you.

You can find out how many pages you have printed, how many rollover pages are available, and how many additional page blocks you have purchased on your PAYS account by signing in to the HP Print [...]

If you have printed all of the pages in your PAYS plan and have used all of your rollover pages, the extra pages you print will automatically be added to your invoice. You will be billed for [...]

If you do not use all your plan pages in a month, your unused PAYS pages will be automatically rolled over for future use. These pages will be kept in your account as rollover pages. Your [...]

PAYS printed page counts the same whether it’s black and white or a color document. Pages are counted per printed side, thus a two-sided document would count as two printed pages.

Based on the plan that you selected, your monthly PAYS fee includes the use of the HP printer, Next Business Day Onsite Service, and Original HP Supplies with automated delivery.  All you have to [...]

When you sign up for an HP Print At Your Service plan, you receive a new HP printer, Original HP supplies delivered as you need them, and Next Business Day Onsite Service—all included in one low [...]

Here is a detailed list of the devices that are compatible with the HP HP PAYS Ink programme.  If you have products that are outside of this list then please do get in touch with us as we may [...]

HP Print at Your Service, or PaYS as it is more commonly known, is aimed more at SME businesses and charities. The monthly subscription payment on PaYS includes the cost of the hardware and next [...]

Absolutely, HP actively encourage all customers, not just HP PAYS Ink customers, to return used cartridges for recycling. When they send you replacement cartridges you will also receive a prepaid [...]

HP PAYS Ink is billed on a monthly plan, and it is based on the number of pages you copy or print, not on the amount of ink you use.  So, you no longer have to worry about the cost of printing a [...]

If the printer or multi-function device was purchased from a store, you may have been offered a prepaid card from HP.  If so, the value on this card can be redeemed against your account in your [...]

After you have signed up to the service you will receive a set of our high yield HP PAYS Ink cartridges with your Welcome Package. From this point, all future cartridges will be HP PAYS Ink [...]

You can choose to make a change to a higher plan effective immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing [...]

Once you have printed all the pages in your plan, and you have used all your rollover pages, additional sets of pages will be automatically charged on your HP PAYS Ink account. See the plan for [...]

If you do not use all of your monthly pages in your HP PAYS Ink subscription plan you can keep them in your account and roll them over into the following month. You have the flexibility to roll [...]

If you have exceeded your plan, after any rollover pages have been accounted for, then you will be charged for the excess pages at the agreed rate within your HP PAYS Ink plan. However, please [...]

The HP HP PAYS Ink subscription is flexible enough to allow you to keep unused pages in your account and roll them into the following month, and allows you to roll up to two times the number of [...]

HP PAYS Ink has been positioned as a subscription model for home users, which you can see with the products that are in the portfolio, which are traditional desktop inkjet machines. Whereas, [...]

Don’t worry as you have the flexibility to alter the plan on a month to month basis if you believe that    you aren’t on the most appropriate HP PAYS Ink plan. This can be changed easily in [...]

If you already own an HP Printer or multi-function device that is eligible for the HP HP PAYS Ink subscription programme, you will receive a Welcome Package not long after you have registered, [...]

No, you will not receive cartridges every month from HP with your HP PAYS Ink subscription. The printer anticipates when you’re running out of ink and contacts HP to place an order for [...]

Your monthly Subscription to HP HP PAYS Ink includes the supply of the cartridges, the monthly usage on your plan, all shipping costs and recycling.

Yes, HP PAYS Ink is available to a limited company, or Charity. However, if you are using more than one ream of paper per month then you will probably find that there are some more economical [...]

It is very simple to register for an HP HP PAYS Ink service, all that you need is the following: • An HP printer or multi-function device that is eligible for the programme. • An internet [...]